FREQUENTLY ASKED QUESTIONS
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Do I need a prescription or physician referral to start? No, you do not! In New Jersey, you can see a Doctor of Physical Therapy without a prescription thanks to something called Direct Access. That means you don’t have to wait to see a medical doctor first, you can get started with your treatment right away. If we ever think your condition needs a physician’s input, we’ll help point you in the right direction and keep them in the loop.
What can I expect from my first visit? At your first visit, we’ll start with a conversation. We want to hear your story, what’s been bothering you, how long it’s been going on, what it’s keeping you from doing, and what your goals are. We’ll ask about your health history and any past injuries so we can get the full picture. From there, we’ll move into a hands-on evaluation. This might include checking how you move, testing your strength, balance, flexibility, posture, and doing special tests to pinpoint what’s causing your pain or limitation. We’ll look at your whole body (not just the area that hurts) so we can figure out the root cause of the issue and develop a diagnosis. By the end of the visit, you’ll have a clear understanding of what’s going on, what’s contributing to your symptoms, and what we can do to fix it. We’ll walk you through a personalized treatment plan, including how often we’d recommend visits, what to expect over time, and what you can do at home to help things along. PT isn’t a “quick fix,” and you’ll need to put in a little work, but most people start to feel relief within the first few visits. Many see real progress within 3 to 5 sessions occurring once a week. Even once the pain starts to fade, we’ll still have some work to do to make sure you’re stronger and more resilient so this doesn’t come back again. You’ll also receive some hands-on manual therapy during this first visit, which may include soft tissue work, joint mobilization, or other techniques to help relieve pain and improve movement. We want you to walk out feeling like you’re already on the path to healing! You’ll likely leave with a few exercises or self-care techniques to start working on right away. And don’t worry, this isn’t a one-size-fits-all approach. Everything we recommend is tailored specifically to you!
Can I get some form of reimbursement by my insurance company? Yes, in many cases you can! We are a cash-based practice which means we’re an out-of-network provider. Most patients with out-of-network physical therapy benefits are able to submit their receipts for partial reimbursement. We’ll provide you with a detailed invoice (also called a “superbill”) that includes everything your insurance needs to process the claim. Reimbursement amounts and timelines vary depending on your plan, so it’s a good idea to call your insurance company and ask about your out-of-network physical therapy benefits and see if there are any requirements for reimbursement such as pre-authorization. For your convenience, we provide a downloadable form on what to ask your insurance company! Even if you don’t get reimbursed, many patients find that the one-on-one care, no restrictions by insurances, and faster results make cash-based PT well worth it.
If I have a Medicare plan can I use your services? Unfortunately, no. As a cash-based practice, we are not able to treat Medicare beneficiaries for covered physical therapy services—even if you're willing to pay out of pocket. This is due to federal regulations that apply specifically to Medicare. If you have a Medicare plan and are seeking physical therapy, we’re happy to help connect you with a provider who can accept your coverage.